Customer Service Representative

Responsibilities

• Follow communication procedures, guidelines and policies
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
• Manage large amounts of incoming calls
• Generate sales leads

Requirements

• Track record of over-achieving quota
• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters