Full time
Posted on: 
February 5, 2022

Customer Service Representative

Become a Customer Service representative

Job Description


  • Follow communication procedures, guidelines and policies
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Manage large amounts of incoming calls
  • Generate sales leads


  • Track record of over-achieving quota
  • Proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters

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