Customer Service Representative

Intern , Remote

Responsibilities

  • Follow communication procedures, guidelines and policies
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Manage large amounts of incoming calls
  • Generate sales leads

Requirements

  • Track record of over-achieving quota
  • Proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters